Is there any other data I need to provide? I'm still having a problem with this.
Thank you, >-----Original Message----- >From: [email protected] [mailto:rt-users- >[email protected]] On Behalf Of Eric Chatham >Sent: Tuesday, May 26, 2009 11:30 >To: Rob Munsch >Cc: [email protected] >Subject: Re: [rt-users] FW: Regular Authentication and ExternalAuth RT 3.8.1 > >On Friday, May 22, 2009 16:33, Rob Munsch wrote: > >>> There is nothing listed in /var/log. > >> er... > >> I'm thinking you should probably tell us more about your system setup in >general... > >I am running CentOS (RHEL 5.1) on VMWare. As far as System Setup, I installed >RT 3.8.2 with the following (let me know if there is something specific you >need): > >Perl Modules: > >Perl v5.8.8 under linux > Apache2::Const v2.000004; > Apache2::Log v2.000004; > Apache2::RequestIO v2.000004; > Apache2::RequestRec v2.000004; > Apache2::RequestUtil v2.000004; > Apache2::Response v2.000004; > Apache2::ServerUtil v2.000004; > Apache2::Status v4.00; > Apache::Session v1.88; > Apache::Session::Generate::MD5 v2.12; > Apache::Session::Lock::MySQL v1.01; > Apache::Session::MySQL v1.01; > Apache::Session::Serialize::Storable v1.01; > Apache::Session::Store::DBI v1.02; > Apache::Session::Store::MySQL v1.04; > APR v0.009000; > APR::Pool v0.009000; > APR::Table v0.009000; > AutoLoader v5.60; > base v2.07; > bytes v1.02; > Cache::Simple::TimedExpiry v0.27; > Carp v1.04; > CGI v3.43; > CGI::Cookie v1.29; > CGI::Util v1.5_01; > Class::Accessor v0.33; > Class::Accessor::Fast v0.33; > Class::Container v0.12; > Class::Data::Inheritable v0.08; > Class::Inspector v1.24; > Class::ReturnValue v0.55; > Clone v0.31; > constant v1.05; > Convert::ASN1 v0.22; > Cwd v3.12; > Data::Dumper v2.121_08; > Date::Format v2.22; > Date::Parse v2.27; > DBD::mysql v4.010; > DBI v1.608; > DBIx::SearchBuilder v1.54; > DBIx::SearchBuilder::Union v0; > DBIx::SearchBuilder::Unique v0.01; > Devel::StackTrace v1.20; > Devel::StackTraceFrame v1.20; > Digest::base v1.00; > Digest::MD5 v2.36; > DynaLoader v1.05; > Email::Address v1.889; > Encode v2.33; > Encode::Alias v2.12; > Encode::Config v2.05; > Encode::Encoding v2.05; > Errno v1.0901; > Exception::Class v1.29; > Exception::Class::Base v1.20; > Exporter v5.58; > Exporter::Heavy v5.58; > Fcntl v1.05; > File::Basename v2.74; > File::Glob v1.05; > File::Path v1.08; > File::ShareDir v1.00; > File::Spec v3.12; > File::Spec::Unix v1.5; > File::Temp v0.21; > FileHandle v2.01; > GD v2.41; > GD::Image v2.27; > HTML::Element v3.23; > HTML::Entities v1.35; > HTML::Formatter v2.04; > HTML::FormatText v2.04; > HTML::Mason v1.42; > HTML::Mason::ApacheHandler v1.69; > HTML::Mason::Exception v1.1; > HTML::Mason::Exception::Abort v1.1; > HTML::Mason::Exception::Compilation v1.1; > HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; > HTML::Mason::Exception::Compiler v1.1; > HTML::Mason::Exception::Decline v1.1; > HTML::Mason::Exception::Params v1.1; > HTML::Mason::Exception::Syntax v1.1; > HTML::Mason::Exception::System v1.1; > HTML::Mason::Exception::TopLevelNotFound v1.1; > HTML::Mason::Exception::VirtualMethod v1.1; > HTML::Mason::Exceptions v1.43; > HTML::Parser v3.55; > HTML::Scrubber v0.08; > HTML::Tagset v3.10; > HTML::TreeBuilder v3.23; > I18N::LangTags v0.35; > integer v1.00; > IO v1.22; > IO::File v1.13; > IO::Handle v1.25; > IO::InnerFile v2.110; > IO::Lines v2.110; > IO::ScalarArray v2.110; > IO::Seekable v1.1; > IO::Select v1.17; > IO::Socket v1.29; > IO::Socket::INET v1.29; > IO::Socket::UNIX v1.22; > IO::WrapTie v2.110; > IPC::Open2 v1.02; > IPC::Open3 v1.02; > List::Util v1.19; > Locale::Maketext v1.09; > Locale::Maketext::Fuzzy v0.10; > Locale::Maketext::Lexicon v0.77; > Locale::Maketext::Lexicon::Gettext v0.17; > Log::Dispatch v2.22; > Log::Dispatch::Base v1.09; > Log::Dispatch::Output v1.26; > Log::Dispatch::Screen v1.17; > Log::Dispatch::Syslog v1.18; > Mail::Address v2.04; > Mail::Field v2.04; > Mail::Field::AddrList v2.04; > Mail::Field::Date v2.04; > Mail::Field::Generic v2.04; > Mail::Header v2.04; > Mail::Internet v2.04; > Mail::Mailer v2.04; > Mail::Util v2.04; > MIME::Base64 v3.07; > MIME::Body v5.427; > MIME::Decoder v5.427; > MIME::Entity v5.427; > MIME::Field::ContDisp v5.427; > MIME::Field::ConTraEnc v5.427; > MIME::Field::ContType v5.427; > MIME::Field::ParamVal v5.427; > MIME::Head v5.427; > MIME::Parser v5.427; > MIME::QuotedPrint v3.07; > MIME::Tools v5.427; > MIME::Words v5.427; > mod_perl v2.000004; > mod_perl2 v2.000004; > ModPerl::Const v2.000004; > Module::Versions::Report v1.06; > Net::LDAP v0.39; > Net::LDAP::ASN v0.08; > Net::LDAP::Constant v0.07; > Net::LDAP::Filter v0.15; > Net::LDAP::Message v1.11; > Net::LDAP::Util v0.11; > overload v1.04; > Params::Util v0.38; > Params::Validate v0.91; > POSIX v1.09; > re v0.05; > Regexp::Common v2.122; > Regexp::Common::delimited v2.106; > RT v3.8.2; > RT::Authen::ExternalAuth v0.08; > RT::Interface::Email v2; > RT::Interface::Web::Request v0.30; > Scalar::Util v1.19; > SelectSaver v1.01; > Socket v1.78; > Storable v2.15; > strict v1.03; > Symbol v1.06; > Sys::Syslog v0.27; > Text::Template v1.45; > Text::Wrapper v1.02; > Tie::Hash v1.02; > Time::HiRes v1.9715; > Time::JulianDay v2003.1125; > Time::Local v1.11; > Time::ParseDate v2006.0814; > Time::Timezone v2006.0814; > Time::Zone v2.22; > UNIVERSAL v1.01; > UNIVERSAL::require v0.13; > URI v1.35; > URI::Escape v3.28; > utf8 v1.06; > vars v1.01; > warnings v1.05; > warnings::register v1.01; > XSLoader v0.06; > >RT Variables > >RT::BasePath /opt/rt3 >RT::BinPath /opt/rt3/bin >RT::EtcPath /opt/rt3/etc >RT::LocalEtcPath /opt/rt3/local/etc >RT::LocalLexiconPath /opt/rt3/local/po >RT::LocalLibPath /opt/rt3/local/lib >RT::LocalPath /opt/rt3/local >RT::LocalPluginPath /opt/rt3/local/plugins >RT::MasonComponentRoot /opt/rt3/share/html >RT::MasonDataDir /opt/rt3/var/mason_data >RT::MasonLocalComponentRoot /opt/rt3/local/html >RT::MasonSessionDir /opt/rt3/var/session_data >RT::SbinPath /opt/rt3/sbin >RT::VERSION 3.8.2 >RT::VarPath /opt/rt3/var > >Perl configuration > >Summary of my perl5 (revision 5 version 8 subversion 8) configuration: > Platform: > osname=linux, osvers=2.6.18-53.el5, archname=i386-linux-thread-multi > uname='linux builder10.centos.org 2.6.18-53.el5 #1 smp mon nov 12 02:14:55 >est 2007 i686 athlon i386 gnulinux ' > config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 - >fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 - >mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8 - >Dmyhostname=localhost -dperladmin=r...@localhost -Dcc=gcc -Dcf_by=Red Hat, >Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux - >Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads - >Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow >-Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 - >Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto - >Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto - >Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto - >Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin' > hint=recommended, useposix=true, d_sigaction=define > usethreads=define use5005threads=undef useithreads=define >usemultiplicity=define > useperlio=define d_sfio=undef uselargefiles=define usesocks=undef > use64bitint=undef use64bitall=undef uselongdouble=undef > usemymalloc=n, bincompat5005=undef > Compiler: > cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe >-Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE - >D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', > optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack- >protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic - >fasynchronous-unwind-tables', > cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe - >Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm' > ccversion='', gccversion='4.1.2 20080704 (Red Hat 4.1.2-44)', >gccosandvers='' > intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 > d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 > ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', >lseeksize=8 > alignbytes=4, prototype=define > Linker and Libraries: > ld='gcc', ldflags =' -L/usr/local/lib' > libpth=/usr/local/lib /lib /usr/lib > libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc > perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc > libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so > gnulibc_version='2.5' > Dynamic Linking: > dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,- >rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE' > cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,- >D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 - >m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -L/usr/local/lib' > > > >Perl Include Paths (@INC) > >/opt/rt3/bin/../local/lib >/opt/rt3/bin/../lib >/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi >/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi >/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi >/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi >/usr/lib/perl5/site_perl/5.8.8 >/usr/lib/perl5/site_perl/5.8.7 >/usr/lib/perl5/site_perl/5.8.6 >/usr/lib/perl5/site_perl/5.8.5 >/usr/lib/perl5/site_perl >/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi >/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi >/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi >/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi >/usr/lib/perl5/vendor_perl/5.8.8 >/usr/lib/perl5/vendor_perl/5.8.7 >/usr/lib/perl5/vendor_perl/5.8.6 >/usr/lib/perl5/vendor_perl/5.8.5 >/usr/lib/perl5/vendor_perl >/usr/lib/perl5/5.8.8/i386-linux-thread-multi >/usr/lib/perl5/5.8.8 >. >/etc/httpd > >RT Config >MaxInlineBody 12000 >OldestTransactionsFirst 1 >UsernameFormat concise >ShowUnreadMessageNotifications 1 >WebDefaultStylesheet web2 >MessageBoxRichText 1 >PlainTextPre 0 >MessageBoxRichTextHeight 200 >MessageBoxWidth 72 >MessageBoxHeight 15 >ActiveStatus new, open, stalled >Active_MakeClicky >AmbiguousDayInFuture 0 >AmbiguousDayInPast 0 >AutoLogoff 0 >CanonicalizeOnCreate 0 >CanonicalizeRedirectURLs 0 >CommentAddress >CorrespondAddress >CustomFieldValuesSources >DashboardAddress >DashboardSubject %s Dashboard: %s >DatabaseHost localhost >DatabaseName rt3 >DatabasePassword Password not printed >DatabasePort >DatabaseRTHost localhost >DatabaseType mysql >DatabaseUser rt_user >DateDayBeforeMonth 1 >DateTimeFormat DefaultFormat >DefaultSearchResultFormat '<B><A >HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', >'<B><A >HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Sub >ject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', >'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', >'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', >'<small>__TimeLeft__</small>' >DefaultSummaryRows 10 >DevelMode 0 >DisableGraphViz 1 >EmailFrequency Individual messages >EmailInputEncodings utf-8, iso-8859-1, us-ascii >EmailOutputEncoding utf-8 >EnableReminders 1 >ExternalAuthPriority My_LDAP >ExternalSettings My_LDAP, HASH(0xaf03cb8) >ExtractSubjectTagMatch Regexp >ExtractSubjectTagNoMatch Regexp >ForwardFromUser 0 >FriendlyFromLineFormat "%s via RT" <%s> >FriendlyToLineFormat "%s of broadvox.local Ticket #%s":; >GnuPG Enable, 0, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC >GnuPGOptions homedir, /opt/rt3/var/data/gpg >HomepageComponents QuickCreate, Quicksearch, MyAdminQueues, >MySupportQueues, MyReminders, RefreshHomepage, Dashboards >InactiveStatus resolved, rejected, deleted >LexiconLanguages * >LinkTransactionsRun1Scrip 0 >LogDir /opt/rt3/var/log >LogStackTraces debug >LogToFileNamed rt.log >LogToScreen info >LogToSyslog info >LogToSyslogConf >LogoURL /NoAuth/images/bplogo.gif >LoopsToRTOwner 1 >MailCommand sendmailpipe >MailParams >MasonParameters >MaxAttachmentSize 10000000 >MessageBoxIncludeSignature 1 >MessageBoxWrap HARD >MinimumPasswordLength 5 >NetServerOptions >NotifyActor 0 >Organization broadvox.local >OwnerEmail root >Plugins RT::Authen::ExternalAuth >PreviewScripMessages 0 >RTAddressRegexp ^[email protected]$ >RecordOutgoingEmail 1 >RedistributeAutoGeneratedMessages privileged >SMTPDebug 0 >SelfServiceRegex Regexp >SendmailArguments -oi -t >SendmailBounceArguments -f "<>" >SendmailPath /usr/sbin/sendmail >ShowBccHeader 0 >ShowTransactionImages 1 >StandaloneMaxServers 1 >StandaloneMaxSpareServers 0 >StandaloneMinServers 1 >StandaloneMinSpareServers 0 >StrictLinkACL 1 >Timezone US/Eastern >UseFriendlyFromLine 1 >UseFriendlyToLine 0 >UseTransactionBatch 1 >WebBaseURL http://localhost:80 >WebDomain localhost >WebFlushDbCacheEveryRequest 1 >WebImagesURL /NoAuth/images/ >WebNoAuthRegex Regexp >WebPath >WebPort 80 >WebSecureCookies 0 >WebURL http://localhost:80/ >WikiImplicitLinks 0 >rtname broadvox.local > > > >CONFIDENTIAL. This e-mail and any attached files are confidential and should >be destroyed and/or returned if you are not the intended and proper recipient. >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [email protected] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
