John Arends wrote: > I did some poking around in the database and couldn't find anything > obvious, but what you suggest is my theory. It's probably something in > the Attachments table since there isn't a whole lot of data stored in > the Transactions table as best as I can tell. > > I looked at the HTML of the page (view source in FireFox) and nothing > jumps out at me as incorrectly rendered. The page is not cut off halfway > or anything. The footer, and other parts of the page are rendered fine. > It just loses the ability to display any new transactions. > Another long shot. Is the ticket part of a merged ticket or do you merge tickets on a regular basis?
We have an RT instance which has been upgraded multiple times starting from 2.x and we don't merge tickets that often (~20 total). About 4 months back we had two tickets which wouldn't display history beyond a certain point BUT if you displayed history newest to oldest instead of oldest to newest you could see beyond that point but lost the older transactions. The only thing I could find was that there was quite a bit of logging about a merged ticket. I just 'unmerged' the tickets and if I remember correctly I could show the whole history of this ticket. Hope this helps you with your problem. Regards, Joop _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
