Kwasi,
I'm not sure I understand what you mean by "Detail of the Ticket"
(especially in terms of attachments), but in the RT wiki, I put the code
for a perl program we used to convert a legacy ticket system to RT using
API. Take a look, it might answer some of your questions. Hope this helps.
Kenn
LBNL
On 6/2/2009 8:23 AM, Kwasi Date-Bah wrote:
_Issue_
My colleague and I have mostly completed the migration of our company
bugzilla database to request tracker.
The issue I am currently encountering is that although the tickets
have migrated across, the actual body content
of the ticket has not migrated across.
I have seen that the detail for a ticket should be held in the
attachments table.
I would really appreciate any advise that you can offer me.
Thanks,
__________________________
Kwasi Date-Bah
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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