Hi,
Been googling for 2 weeks with no success. I have an issue with admin cc. I am listed as admin cc of a queue. If someone adds a comment to a ticket i receive the correspondence, however if someone emails a comment the correspondence is not sent out to admin cc's Is this the standard way it should work? I would like all transacations on a particular queue to be sent to the admin cc's. Is this possible? Bashir
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
