Hello we are using fetchmail and "rt-mailgate --queue General --action correspond" to pass emails from mail box into the RT (3.8.2). Unfortunately, we have only one mailbox available and any email reply (to the same email address) to a comment (written using the web interface) leads to unwanted publishing of the comment.
Is there any way, how to process "[comments]" string in a subject that RT could process it as a comment instead of a correspondence even it is sent to the same email address? I know this could be solved on a system level (e.g. procmail), but I would rather see it solved inside the RT... Many thanks Vaclav Vobornik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
