On Jun 8, 2009, at 12:49 PM, Ken Crocker wrote: > I may be missing something here, as I am on 3.6.4, but it was my > understanding that adding comments to a ticket does NOT create an > email > (correspondence). Therefore, how does one "Reply" to correspondence > that > does not happen? Just a question so I can understand the context of > the > problem.
Ken This just means you don't have an On Comment Notify Whoever scrip in your RT Install. RT ships with 2 such scrips. -kevin > > > > On 6/8/2009 6:46 AM, Vaclav Vobornik wrote: >> Hello >> we are using fetchmail and "rt-mailgate --queue General --action >> correspond" to pass emails from mail box into the RT (3.8.2). >> Unfortunately, we have only one mailbox available and any email reply >> (to the same email address) to a comment (written using the web >> interface) leads to unwanted publishing of the comment. >> >> Is there any way, how to process "[comments]" string in a subject >> that >> RT could process it as a comment instead of a correspondence even >> it is >> sent to the same email address? >> >> I know this could be solved on a system level (e.g. procmail), but I >> would rather see it solved inside the RT... >> >> Many thanks >> Vaclav Vobornik >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
