I have looked through the Wiki and anything else I could find for full documentation of the purpose of the "Reminders" tickets, and I haven't found anything other than explanations of how to deal with problems with them (details of how to make them go away when the ticket they're based on is closed out, etc.). So can someone explain what the major purpose of the Reminders tickets is?
Also, the functionality we were trying to achieve with them is the following, which they clearly don't do. How do we do this? We'd like to have a mechanism by which we can set a trigger in a ticket that will send the owner an email on a specified date that says, "There's something you need to do with this ticket today". It is not sufficient for it to put up a notice on the RT main page, as we don't normally open RT unless there's a new ticket or we're explicitly updating an existing one -- it must send email to the owner. We don't want anything before the specified date, we want it on the specified date. A one-time email on that date is sufficient. Can Reminders be updated to do this, or is there another mechanism we could use to do this? Thanks, Faith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
