On Jun 8, 2009, at 10:16 AM, Faith Senie wrote: > I have looked through the Wiki and anything else I could find for full > documentation of the purpose of the "Reminders" tickets, and I haven't > found anything other than explanations of how to deal with problems > with them (details of how to make them go away when the ticket they're > based on is closed out, etc.). So can someone explain what the major > purpose of the Reminders tickets is? > > Also, the functionality we were trying to achieve with them is the > following, which they clearly don't do. How do we do this? We'd like > to have a mechanism by which we can set a trigger in a ticket that > will send the owner an email on a specified date that says, "There's > something you need to do with this ticket today". It is not > sufficient for it to put up a notice on the RT main page, as we don't > normally open RT unless there's a new ticket or we're explicitly > updating an existing one -- it must send email to the owner. We don't > want anything before the specified date, we want it on the specified > date. A one-time email on that date is sufficient. Can Reminders be > updated to do this, or is there another mechanism we could use to do > this?
Try creating a dashboard with a search of Type = 'reminder' and Due = 'today' and create a subscription to the dashboard -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
