Hello Is there a way I can customize dashboards like the RTIR Queues Summary & Quick Search.
I would like to have my saved searched report roll up numbers in each category; then when clicking the number in the row it expands to the detail list. An example would be : Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect.. Also is it possible to have the 'Quick Search' Queue dashboard include RTIR queue's as well in RT? Please Advise, --MarcAnthony MarcAnthony Barrette Sr. Technical Support Manager e. [email protected] e. [email protected] m. 415.350.1143
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