On Tue, Jun 9, 2009 at 6:42 PM, MarcAnthony Barrette<[email protected]> wrote: > Hello > > Is there a way I can customize dashboards like the RTIR Queues Summary & > Quick Search. > > I would like to have my saved searched report roll up numbers in each > category; then when clicking the number in the row it expands to the detail > list. > > An example would be : > > Severity 1 Tickets by Queue, Tickets by Owner, Tickets by Group ect..
I think you have to code for this. You can use mentioned portlets as examples. > Also is it possible to have the 'Quick Search' Queue dashboard include RTIR > queue's as well in RT? RTIR has it's quick search analogue (/RTIR/Elements/QueueSummary) cuz RT's quick search is not suitable for RTIR's queues. It's displayed by defult on RTIR home page, don't you see it? > > Please Advise, > --MarcAnthony > > MarcAnthony Barrette > Sr. Technical Support Manager > e. [email protected] > e. [email protected] > m. 415.350.1143 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
