Hi Ken! Yes, the ticket status got changed to "rejected". I'll look at the rights, but that same user receives a notification email if I "take" one of his tickets, so I'm inclined to think the problem is elsewhere.
Thank you! Bye Cris Da: Ken Crocker [mailto:[email protected]] Inviato: giovedì 11 giugno 2009 16.41 A: Guadagnino Cristiano Cc: [email protected] Oggetto: Re: [rt-users] Scrip does not send email Guadagnino, From what I can see, the scrip did TRY to send an Email. So the action did work. I would look at the privileges for the requestor. If RT tries to send an Email and the Requestor doesn't have the right to GET Emails, then RT won't find a recipient. I'm not sure, but I think "watch" would be a right o look at. There may be others, but look in that direction. BTW, did the ticket status get changed to "rejected"? Kenn LBNL On 6/11/2009 1:44 AM, Guadagnino Cristiano wrote: Hi all, I am having a problem with a scrip that does not send emails as expected. I have a queue with a mandatory custom field. If a user tries to create a ticket in that queue from the RT interface without populating the cf, RT will complain. However, if a user creates the ticket by sending an email RT will happily create it. So I created a scrip on that queue that checks if a mandatory cf is present, and if it is - and it is not populated - it will put the ticket in status "rejected". Settings are: Condition: User Defined Action: Notify Requestors Template: Global template: Error: no mandatory CF Stage: TransactionBatch Custom Condition: my $trans = $self->TransactionObj; return 0 unless $trans->Type eq "Create"; my $ticket = $self->TicketObj; my $CustomFields = $ticket->QueueObj->TicketCustomFields(); while (my $CustomField = $CustomFields->Next()) { my $nam = $CustomField->Name; my $typ = $CustomField->Type; my $vad = $CustomField->Pattern; $RT::Logger->info( "> CustomField: $nam \n" ); $RT::Logger->info( "> CustomField: $typ \n" ); $RT::Logger->info( "> CustomField: $vad \n" ); if ($vad = '(?#Mandatory)') { my $val = $ticket->FirstCustomFieldValue($nam); if ($val ne '') { return 0; } else { $ticket->SetStatus("rejected"); } } } return 1; The scrip works as expected, but it will not send the email to the requestor. In the log I see this: 49587 - Scrip 28 OnCreateCheckCF (/opt/rtschedu/bin/../lib/RT/Action/SendEmail.pm:302) [Thu Jun 11 07:53:27 2009] [info]: <rt-3.8.4-8458-1244706807-1237.3505-2...@bankadati S.I.><mailto:[email protected].> No recipients found. Not sending. (/opt/rtschedu/bin/../lib/RT/Interface/Email.pm:338) I can not understand why it is saying "No recipients found". Any ideas? TIA Bye Cris ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected]<mailto:[email protected]> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
