Guad,
IF that person /IS/ getting other emails, is it from the same queue?
But I think you're right. It is somewhere else, but NOT the scrip. The
scrip is fine.
Kenn
LBNL
On 6/11/2009 7:46 AM, Guadagnino Cristiano wrote:
Hi Ken!
Yes, the ticket status got changed to "rejected".
I'll look at the rights, but that same user receives a notification
email if I "take" one of his tickets, so I'm inclined to think the
problem is elsewhere.
Thank you!
Bye
Cris
*Da:* Ken Crocker [mailto:[email protected]]
*Inviato:* giovedì 11 giugno 2009 16.41
*A:* Guadagnino Cristiano
*Cc:* [email protected]
*Oggetto:* Re: [rt-users] Scrip does not send email
Guadagnino,
From what I can see, the scrip did TRY to send an Email. So the
action /did/ work. I would look at the privileges for the requestor.
If RT tries to send an Email and the Requestor doesn't have the right
to GET Emails, then RT won't find a recipient. I'm not sure, but I
think "watch" would be a right o look at. There may be others, but
look in that direction. BTW, did the ticket status get changed to
"rejected"?
Kenn
LBNL
On 6/11/2009 1:44 AM, Guadagnino Cristiano wrote:
Hi all,
I am having a problem with a scrip that does not send emails as expected.
I have a queue with a mandatory custom field. If a user tries to
create a ticket in that queue from the RT interface without populating
the cf, RT will complain. However, if a user creates the ticket by
sending an email RT will happily create it.
So I created a scrip on that queue that checks if a mandatory cf is
present, and if it is - and it is not populated - it will put the
ticket in status "rejected".
Settings are:
Condition: User Defined
Action: Notify Requestors
Template: Global template: Error: no mandatory CF
Stage: TransactionBatch
Custom Condition:
my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Create";
my $ticket = $self->TicketObj;
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
my $nam = $CustomField->Name;
my $typ = $CustomField->Type;
my $vad = $CustomField->Pattern;
$RT::Logger->info( "> CustomField: $nam \n" );
$RT::Logger->info( "> CustomField: $typ \n" );
$RT::Logger->info( "> CustomField: $vad \n" );
if ($vad = '(?#Mandatory)') {
my $val = $ticket->FirstCustomFieldValue($nam);
if ($val ne '') {
return 0;
} else {
$ticket->SetStatus("rejected");
}
}
}
return 1;
The scrip works as expected, but it will not send the email to the
requestor. In the log I see this:
49587 - Scrip 28 OnCreateCheckCF
(/opt/rtschedu/bin/../lib/RT/Action/SendEmail.pm:302)
[Thu Jun 11 07:53:27 2009] [info]:
<rt-3.8.4-8458-1244706807-1237.3505-2...@bankadati S.I.>
<mailto:[email protected].> No
recipients found. Not sending.
(/opt/rtschedu/bin/../lib/RT/Interface/Email.pm:338)
I can not understand why it is saying "No recipients found". Any ideas?
TIA
Bye
Cris
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