I have also found this mailing list extremely helpful, and finally someone asked a question I can help with.
On the wiki there is a scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages , that will merge the Problem and Recovery notices then automatically close the ticket. If you don't want the ticket to be automatically closed, you can replace the second to last line, $self->TicketObj->SetStatus( "resolved" ); with the action you do want to happen. Hope this helps, Jeremy On Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote: > Hi, > > I'm sending a lot of questions and been getting substantial and > concise responses. This mailing lists is the best on all the mailing > list. members provided the answer accurately and extensively. Thanks > very much guys! > > Anyway, I have another question. > > Is there a way or an exisiting scrip to filter subject with ** > RECOVERY and alert and OK ** , then do not create a ticket but just > send email to AdminCC. Yes, the request email is coming from Nagios > alerts. > > > Thanks for the great help! > Roehl > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
