Haven't seen anything like this in the wiki, but a useful feature for our mobile guys would be to setup a search@ action/alias in the rt-mailgate that would parse, query, and respond via email with saved searches. One example I can think of off the bat would be the dashboard's "My Top 10 Highest Priority Tickets" which would send essentially the same summary data as an email to the technician.
Anyone done anything like this? Anyone extended the rt-mailgate to add custom alias/actions before? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com