On Jun 12, 2009, at 1:51 PM, GravyFace wrote: > Looks like using CommandByEmail is going to be extremely useful > (especially for setting ownership of tickets), but I have a couple of > questions: > > 1. is it stable under 3.8.2?
Yes. Just make sure you have the latest version so it installs properly > 2. I'm assuming it uses the rt-mailgate (and thus my PostFix aliases), > but to what action is it tied into? i.e. If I'm setting the owner, I > don't really want commands and/or message to go out as correspondence > or comments for that matter. No, it works by parsing comments/replies for action commands that are documented in the README. If you want a separate address technique, you want to look at UnsafeEmailCommands in your config, or possibly the --extension argument to rt-mailgate -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
