Dear RT Users, We've got RT 3.8.3 and we're wondering if it is possible to differentiate between emails received as a queue watcher versus emails received as a ticket owner. Right now, there's nothing I can see in the email headers (or message) that I can filter on.
Does anyone have any suggestions? Thanks in advance, -- Dominic Lepiane Network Administrator Point Grey Research "You've got to take the bitter with the sour." - Samuel Goldwyn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
