Do I have to add the RT-Owner header to a template? I'm not seeing it in my messages right now.
Thanks, - Dominic Matthew Isaacs wrote: > There should be an RT-Owner header. I use a procmail rule to grab > messages with my ID in that header and deliver to a special folder. The > one issue with this is that change-owner notifications do not seem to > have this header, so the filter doesn't catch those, but one could > easily create another filter for this, I just haven't had the time. > > Raed El-Hames wrote: > >> Dominic; >> >> Your best option (as far as I know) is to create a new template for the >> owner related scrips and then modify the subject line to suggest its for >> the owner. >> >> Regards; >> Roy >> >> Dominic Lepiane wrote: >> >> >>> Dear RT Users, >>> >>> We've got RT 3.8.3 and we're wondering if it is possible to >>> differentiate between emails received as a queue watcher versus emails >>> received as a ticket owner. Right now, there's nothing I can see in >>> the email headers (or message) that I can filter on. >>> >>> Does anyone have any suggestions? >>> >>> Thanks in advance, >>> >>> >>> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
