Justin Have a look at the difference between TransactionCreate and TransactionBatch for your scrip. I think you want TransactionBatch.
By default RT does not enable the TransactionBatch stage, you have to turn it on with the Set($useTransactionBatch, 1); in your config file. Regards Ian Justin Pratt wrote: > RT 3.8.1 - I am trying to write a scrip that sends notification to > adminCCs when a ticket is merged. My user-defined condition is: > > my $txn = $self->TransactionObj; > return 0 unless $txn->Type =~ /^AddLink$/i; > return 0 unless $txn->Field =~ /^MergedInto$/i; > ... etc etc ... > return 1 > > However it seems that merging a ticket creates two of these > transactions, and my notifications are sent twice. Suggestions? > > Thanks, > Justin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
