I have search the archives and looked at the manual, but can't seem to figure out how I can change what columns are shown in " 10 highest prioirty tickets I own" on the RT at a glance page such that it affects all users. I was able to change it for root, but a change made by tapping the edit link when logged in as the root user does not seem to affect the RT at a glance display for any other user.
If instead I log in as an other user, click the edit link, add the column I want and then click save I get "no permission to set preferences" error. I am not sure what permissions I need to give the group or user to allow them to change these preferences. In short I am unable to change it globally when logged in as root nor locally for an individual non-root user. Any suggestions? david. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
