What version of RT? In 3.8 there is a place under Configuration->Global to edit RT at a Glance for all users on the system. This would replace the default, but still allow those users with the relevant permissions to customize their own.
David Niemeijer wrote: > I have search the archives and looked at the manual, but can't seem to > figure out how I can change what columns are shown in " 10 highest > prioirty tickets I own" on the RT at a glance page such that it > affects all users. I was able to change it for root, but a change made > by tapping the edit link when logged in as the root user does not seem > to affect the RT at a glance display for any other user. > > If instead I log in as an other user, click the edit link, add the > column I want and then click save I get "no permission to set > preferences" error. I am not sure what permissions I need to give the > group or user to allow them to change these preferences. > > In short I am unable to change it globally when logged in as root nor > locally for an individual non-root user. > > Any suggestions? > > david. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- Matthew Isaacs Systems Engineer Wolfram Research, Inc. 1-217-398-0700 x3311 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
