Ruslan Zakirov wrote: > Build a query in the query builder using buttons or advanced: > > (Status = 'open' OR Status = 'new') AND Requestor.id = '__CurrentUser__' > > Save this query at system level. Add this query to the RT at glance of > all users using UI->Configuration->RT At Glance.
Great. I tried something similar but missed the advanced button/link and the query builder wasn't playing nice for me. The Requestor.id and __CurrentUser__ make sense but it has been too long (4+ years) since I had to do anything _fancy_ with RT so I'd would have been asking about them also. :-) Thanks Ruslan. \\||/ Rod -- > > I think this should work. > > On Mon, Jun 29, 2009 at 10:00 PM, Roderick A. > Anderson<[email protected]> wrote: >> I finished the migration from 2.0.15 to 3.8.4 and all seems to be >> working well but ... have a user (actually the boss) asking where the >> entry for "25 highest priority tickets I requested.." went. >> >> I don't see anything that seems similar in 3.8.4 nor anything in the >> Harrier book or on the wiki. Nothing much useful searching with Google >> either. >> >> If this have been covered/discussed before point me to the month and >> year (or message) and I'll figure it out. Otherwise any suggestions, >> thoughts, or ideas are appreciated. >> >> How to get "25 highest priority tickets I requested.." on the "RT at a >> glance page." >> >> >> \\||/ >> Rod >> -- >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
