On 11 Jun 2009, at 3:16 pm, Lander, Scott wrote: > Folks, > > We are taking a look at RT as our helpdesk, and the basic > functionality seems fine. However, I am wondering how it does > under a fairly heavy load (ok - maybe it isn't heavy - but, I think > of it as fairly large) of upwards of 50K requsts per year, about > 200 requests per (work) day. Is anyone running that large a system? > > If so, could you describe your system - CPU/disk/memory/OS, etc, > as well as how it performs? Anything you wish you had done > different because of the size? We envision keeping tickets > (closed) at least 3 years, so we would have upward of 150K tickets > in the system after some time, if that matters. >
We run a 3.8.2 instance that big on a virtual machine running on an ESX server. The VM only has 2 GB of RAM, which is sort of OK, but could do with being larger. If I were to do it again I'd use a 64-bit OS rather than 32-bit, and give it more memory (probably around 4GB). Nevertheless, our 2GB VM with two virtual CPUs handles our RT requirements quite happily (roughly 700 tickets a week, so not quite as high as you're envisaging, but not far off) Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
