If I recall correctly, the profile page is still displayable without the ACL, but the ticket display page uses the ACL to determine whether or not to link to the page.
Tickets/Elements/ShowRequestor has: title_href => $has_right_adminusers? RT->Config->Get('WebPath')."/Admin/User s/Modify.html?id=".$requestor->id: undef but there is no HasRight check in Admin/Users/Modify.html So you ought to be make a local variant of the former to always link.... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com