Why so complicated? If you like to use a new ticket every time, why not create directly from cron? mail to the queue with the content and done. If you like to recycle your ticket, just create a ticket, close when done and then use rt-crontool as example to reopen it.
Hoep this helps 2009/7/13 rmp dmd <rmp.dmd1...@gmail.com> > Hi, > > We have recurring tasks (monthly and quarterly) like patch update or run > scan vulnerability that I would like to set to create ticket on a certain > time. > > Here's I would like to do: > > I create a new ticket "run scan vulnerability on server X". > After running, I will close this > ticket. On next month, this ticket automatically will be re-opend (or a new > one generated). > > I'm thinking of using RT Reminders. I've checked it but the scrips that I > saw, use reminders to send open tickets that are due over a period of time. > > Does anyone was able to do this and any scrips that I can check? > > > Thanks! > Roehl > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
