What is the best way of requiring a ticket to have a custom field set to a value before it can be resolved?
One thought I had was to run a scrip on resolve and set the status back if the cf wasn't set. But this still causes the resolve transaction to be logged, which I would like to avoid. Thanks in advance, Jeremy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
