Scott,
Yep. Just give those groups the rights you want them to have for those
Queues. I think that would be the "SeeQueue", "CreateTicket", and
probably "ReplyToTicket" rights would do. That way they can create the
tickets, see the "list" of ticket in a queue and reply to any
email/notifications for those tickets. If you give the role "Requestor"
the "ShowTicket" right, then any privileged user will see ONLY their
tickets in that queue. Hope this helps.
Kenn
LBNL
On 7/16/2009 10:00 AM, Lander, Scott wrote:
In RT 3.8.4
I have several queues, and several matching groups (IE, group NOC,
queue NOC). Each (privileged) person in the group can see, create,
modify, etc., tickets in their queue. However, I would like them to
be able to create and move tickets to other queues - but, not to be
able to see (as in see the tickets) in those queues. For instance,
the NOC people should be able to create a ticket in the Operations
queue, without being able to see the tickets in the operations queue.
Is this possible?
Thanks
Scott
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