Here is my suggestion.
Go to Configuration > Queues > Queue you want to give rights to. Click Group Rights. Give the NOC group ModifyTicket and Create Ticket rights. You may be able to get away with only giving them Create Ticket. Do not give ShowTicket or SeeQueue rights - They will be able to "see" the queue and tickets with these. Example: Configuration > Queues > Operations. Scroll down to User Defined Groups. Within NOC check ModifyTicket and Create Ticket. Click Modify Group Rights to save the settings. Additional note, the user will get permissions denied if they are still the owner of the ticket when they go to move it. From: [email protected] [mailto:[email protected]] On Behalf Of Lander, Scott Sent: 07/16/2009 1:01 PM To: [email protected] Subject: [rt-users] What permissions? In RT 3.8.4 I have several queues, and several matching groups (IE, group NOC, queue NOC). Each (privileged) person in the group can see, create, modify, etc., tickets in their queue. However, I would like them to be able to create and move tickets to other queues - but, not to be able to see (as in see the tickets) in those queues. For instance, the NOC people should be able to create a ticket in the Operations queue, without being able to see the tickets in the operations queue. Is this possible? Thanks Scott ------------------------------------------------------------------------ ------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ([email protected]) immediately by email and delete the original message. ------------------------------------------------------------------------ ------------
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