Hello all
I want one functionality like whenever any ticket from my one queue (i.e 24online level 2) is escalated to higher queue ( QAFED ) mail should be fired to admin CC's of QAFED queue that ticket has been escalated to their queue. We have 24 queues in all but I want functionality only for this two queues. Can any one suggest me how I can write scrip for it and if possible please provide me script with template of mail. I am a bit new in RT so I am not much aware of writing custom scrip or scrip. Any help is highly appreciated Thanks in advance Varun Vyas
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