On Tue, Jul 21, 2009 at 04:16:36PM +0530, Varun wrote: > > I want one functionality like whenever any ticket from my one queue (i.e > 24online level 2) is > escalated to higher queue ( QAFED ) mail should be fired to admin CC's of > QAFED queue that > ticket has been escalated to their queue. We have 24 queues in all but I > want functionality > only for this two queues. Can any one suggest me how I can write scrip for > it and if possible > please provide me script with template of mail. I am a bit new in RT so I > am not much aware of > writing custom scrip or scrip.
You want to use the On Queue Change and the Notify AdminCc action Set it up at the Queue level on the queue tickets will be moving into. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
