Hi Tariq, The obvious answer: You select one of the Notify actions that generate e-mail and use a template to design the e-mail.
But you probably would've figured that out for yourself. If you are asking how to send an e-mail from a scrip with a user-defined action, I don't think you can. I get around this shortcoming by generating some other transaction in the script code and then use that transaction to trigger a scrip that does the Notify action. Convoluted, but it works. We don't use the Priority field in our tickets, so I use it to trigger stuff like that. Have fun! Gene Tariq Doukkali wrote: > Hello, > > how can I send an email from a script ??? > > Many thanks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
