You can actually send out emails via scrips with user defined scrip-Action.
The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions -- for instance). Let me know if you want the user defined action. -Ashish ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Gene LeDuc [gle...@mail.sdsu.edu] Sent: Tuesday, July 21, 2009 11:32 PM To: Tariq Doukkali Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Send email from script Hi Tariq, The obvious answer: You select one of the Notify actions that generate e-mail and use a template to design the e-mail. But you probably would've figured that out for yourself. If you are asking how to send an e-mail from a scrip with a user-defined action, I don't think you can. I get around this shortcoming by generating some other transaction in the script code and then use that transaction to trigger a scrip that does the Notify action. Convoluted, but it works. We don't use the Priority field in our tickets, so I use it to trigger stuff like that. Have fun! Gene Tariq Doukkali wrote: > Hello, > > how can I send an email from a script ??? > > Many thanks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com