It seems there is no way to give someone permission to simply reassign a ticket which is already owned. No matter what, you must 'steal' the ticket, then reassign it. >From a manager's perspective this is kind of a pain (I teased my boss "I know it's a whole extra click!"), would it be possible for this to be changed in an upcoming patch so that you can assign a permission which allows someone to reassign tickets even if they are not the owner?
-Steve Hopps
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