I've tried a few different things I've found online to add a status in addition to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another suggested that I modify rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the machine after trying each didn't bring about any changes. What's the preferred methodology in the current version? Patrick
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