On Wed, 2009-07-22 at 14:54 -0400, Jerrad Pierce wrote: > On Wed, Jul 22, 2009 at 14:13, Scott T. > Hildreth<[email protected]> wrote: > > Can someone please explain or point me to the docs on how > > the comments work for email. I'm sure it is right under my > > nose, but all I can find is how to setup the rt-mailgate. > You need a separate email address routing to RT with the --action set > to comment. I recommend using
I do have the separate email for comment. > --action correspond --extension action though. > > Then [email protected] is correspond and > [email protected] is comment. > > > Does RT parse the ticket number from the subject? > Yes, but that has nothing to do with comments per se. Okay, maybe I misunderstand the comments, I thought it would be a comment for a certain ticket?? > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
