Way back in the day, when I was heavily involved in the development of RT, there was a way to send commands in to RT to set some of the metadata (queue, owner, status, etc).
Now that the place I am at is heavily entrenched in to RT 3.8.4 and our separate front-end form submission system is nearing completion (it's on an ASP server.. not by my choice, but it is what it is..), I'm looking in to how to get the latest RT to do the same. I installed the CommandsByMail extension, and it is parsing the email, but it isn't parsing everything. In fact, it is only processing the Owner setting. I get the feeling like I am missing syntax, ordering, or something, but I am not getting a lot (any) of debugging out of it. Additionally, the documentation is relatively slim. Any pointers in the right direction are more than welcome. :) Thanks! -Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
