What's so slim in the doc? http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below
Simple rules: no html, no empty lines, commands like headers, but in body. On Wed, Jul 22, 2009 at 11:14 PM, Rich West<[email protected]> wrote: > Way back in the day, when I was heavily involved in the development of > RT, there was a way to send commands in to RT to set some of the > metadata (queue, owner, status, etc). > > Now that the place I am at is heavily entrenched in to RT 3.8.4 and our > separate front-end form submission system is nearing completion (it's on > an ASP server.. not by my choice, but it is what it is..), I'm looking > in to how to get the latest RT to do the same. I installed the > CommandsByMail extension, and it is parsing the email, but it isn't > parsing everything. In fact, it is only processing the Owner setting. > > I get the feeling like I am missing syntax, ordering, or something, but > I am not getting a lot (any) of debugging out of it. Additionally, the > documentation is relatively slim. > > Any pointers in the right direction are more than welcome. :) > > Thanks! > -Rich > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
