On Tue, Jul 21, 2009 at 11:31:44AM +0200, Luca Villani wrote: > > We're experiencing a strange behaviour on both our RT installation: when > someone reply (or comment) to a ticket (both via e-mail or via > webinterface) with a response containing some characters like > > ยช > > (useful in Italian language) then ticket visualization is broken for > this ticket: we can only see workflow until the response, but not > response itself and the following workflow.
Just a guess, but check your version of Text-Quoted, old versions had a tendency to coredump on some characters. You can try coming up to 2.05 -kevin > > All workflow is stored in db, and broken visualization only affect the > ticket with these characters. > > If we change these character directly on database, a correct > visualization is restored. > > > > We'd searching on internet, but we find nothing: if your response is > RTFM, pleas tell us what FM we must R... ;-) > > > > > Some informations: > > - platform is Gentoo Linux for ADM64 > - all servers (webservers and database) are fully UTF-8 > - webserver is Apache, RDBMS is Mysql Enterprise, MTA is Postix > - RT version is 3.6.7 > - RT email input encoding is utf-8 iso-8859-1 us-ascii > - Mysql version is 5.0.46 Enterprise > - Mysql charset is binary > - Apache version is 2.2.9 > - Apache default charset is UTF-8 > > > > Can someone help us? > > > > -- > Luca Villani - Dada.Net S.p.A. > > Tel: +39 055 20021517 Mobile: +39 335 8753086 > ICQ: 76272621 Skype: luca.villani > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
