Kevin Falcone ha scritto:
>> We're experiencing a strange behaviour on both our RT installation: when >> someone reply (or comment) to a ticket (both via e-mail or via >> webinterface) with a response containing some characters like >> >> ยช >> >> (useful in Italian language) then ticket visualization is broken for >> this ticket: we can only see workflow until the response, but not >> response itself and the following workflow. > > Just a guess, but check your version of Text-Quoted, old versions had > a tendency to coredump on some characters. You can try coming up to > 2.05 First, I'm terribly sorry for delay in my response, I was in summer holidays (sailing in North Adriatic Sea). :-( :-( :-( Our version of Text::Quoted is 2.02: support01 ~ # equery list Text-Quoted [ Searching for package 'Text-Quoted' in all categories among: ] * installed packages [I--] [ ] dev-perl/Text-Quoted-2.02 (0) support01 ~ # As far as this is an high traffic cluster (about 3.000 tickets per week, it's dedicated to our worldwide CRM), we can't simply upgrade a perl module, we must plan this operation. I can do this in a few days, next I will report... -- Luca Villani - Dada.Net S.p.A. Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
