> -----Original Message----- > From: William Graboyes [mailto:[email protected]] > Sent: Thursday, July 23, 2009 4:36 PM > To: [email protected] > Cc: [email protected] > Subject: Re: [rt-users] RT for Project Management > > Bryan, > > I've one acronym for you ITIL. It works for supporting huge > dotcoms, all the way to small projects. Typically you want > queues that pertain to the type of project that is being > managed, you can spawn child tickets from parent tickets > for use if sending to different groups.
Bill, Thanks for your comments. Let's see if I get it. You're suggesting: Set up queues for different types of projects, e.g. expansions, PCI systems, VME systems, Large-scale systems. Set up groups for different business groups, e.g. Sales, Engineering, Field Service The project manager create a top-level ticket, e.g. Build a PCI system for customer "X" The project manager spawn children from that top-level ticket and assign owners, e.g. Specify IO -- owner: engineering, Unit test -- owner: manufacturing etc. Yes? I checked out ITIL, and it looks like something worth investigating, and possibly integrating with our ISO 9000 program. rt-users, How does this compare to what you are doing? What problems would crop up with this solution? Bryan > etc... Google ITIL... > you may thank me for it.for > > Thanks, > > Bill Graboyes > > > On Thu, Jul 23, 2009 at 12:00 PM, Bryan Ellinger > <[email protected]> wrote: > > > All, > > I would like to get started using RT for PM of a > hardware, software integration project. There has been talk > on this list about > using RT for project management. However, I have not > read much about how others are doing it. > For instance, what is the most sensible way to set up > queues? It seems like it might be good to give each group, e.g. SW > engineering, HW engineering, Applications Engineering > etc., their own queue. But how would one determine which > tickets belong to > which of many possible projects? Should each project > have it's own queue instead? > Anyone care to share how they apply RT to their general > PM processes? It would be a big help to me. > > Sincerely, > Bryan > > Bryan D. Ellinger <[email protected]> > Applications Engineer > Applied Dynamics International > 3800 Stone School Road > Ann Arbor, MI 48108 > 734.973.1300 ext. 289 > 734.668.0012 Fax > http://www.adi.com, mailto:[email protected] > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Bill Graboyes > On Assignment At: > Toyota Motor Sales, USA, Inc. > Consumer Portal Delivery > Office: (310) 468-6754 > Cell: (714) 515-8312 > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
