Kenn, Thank you for sharing your work. I will check it out.
Bryan > -----Original Message----- > From: Ken Crocker [mailto:[email protected]] > Sent: Friday, July 24, 2009 11:41 AM > To: [email protected] > Cc: 'William Graboyes'; [email protected] > Subject: Re: [rt-users] RT for Project Management > > Bryan, > > Another suggestion. WE use AdminCc as the Queue/Project > managers. that way, we can assign rights to them that allow > them to change ACL for groups using the Queue, re-assigning > (steal) tickets, etc. I have a suggested rights list that > works for us in giving a basic hierarchy of rights (reduces > redundancy, etc.) and explains how some of the rights work > together (like "CreateTicket", "SeeQueue" for creating > tickets via web). It is attached. > We also developed a RT USER Guide for regular > users/developers which explains how to use the Query, using > Custom Fields, etc. with screen shots. This is all on 3.6.x > (Sorry. We're in the midst of testing 3.8.4 on our dev machine). > Lots of luck. > > Kenn > LBNL > > On 7/23/2009 2:36 PM, Bryan Ellinger wrote: > > -----Original Message----- > From: William Graboyes > [mailto:[email protected]] > Sent: Thursday, July 23, 2009 4:36 PM > To: [email protected] > Cc: [email protected] > Subject: Re: [rt-users] RT for Project Management > > Bryan, > > I've one acronym for you ITIL. It works for > supporting huge > dotcoms, all the way to small projects. > Typically you want > queues that pertain to the type of project that > is being > managed, you can spawn child tickets from parent tickets > for use if sending to different groups. > > > > Bill, > > Thanks for your comments. Let's see if I get it. > You're suggesting: > Set up queues for different types of projects, e.g. > expansions, PCI systems, VME systems, Large-scale systems. > Set up groups for different business groups, e.g. > Sales, Engineering, Field Service > The project manager create a top-level ticket, e.g. > Build a PCI system for customer "X" > The project manager spawn children from that top-level > ticket and assign owners, e.g. Specify IO -- owner: > engineering, Unit test -- > owner: manufacturing etc. > Yes? > > I checked out ITIL, and it looks like something worth > investigating, and possibly integrating with our ISO 9000 program. > > rt-users, > > How does this compare to what you are doing? > What problems would crop up with this solution? > > Bryan > > > > etc... Google ITIL... > you may thank me for it.for > > Thanks, > > Bill Graboyes > > > On Thu, Jul 23, 2009 at 12:00 PM, Bryan Ellinger > <[email protected]> <mailto:[email protected]> wrote: > > > All, > > I would like to get started using RT > for PM of a > hardware, software integration project. There > has been talk > on this list about > using RT for project management. > However, I have not > read much about how others are doing it. > For instance, what is the most sensible > way to set up > queues? It seems like it might be good to give > each group, e.g. SW > engineering, HW engineering, > Applications Engineering > etc., their own queue. But how would one > determine which > tickets belong to > which of many possible projects? Should > each project > have it's own queue instead? > Anyone care to share how they apply RT > to their general > PM processes? It would be a big help to me. > > Sincerely, > Bryan > > Bryan D. Ellinger <[email protected]> > <mailto:[email protected]> > Applications Engineer > Applied Dynamics International > 3800 Stone School Road > Ann Arbor, MI 48108 > 734.973.1300 ext. 289 > 734.668.0012 Fax > http://www.adi.com, mailto:[email protected] > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT > Essentials from > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Bill Graboyes > On Assignment At: > Toyota Motor Sales, USA, Inc. > Consumer Portal Delivery > Office: (310) 468-6754 > Cell: (714) 515-8312 > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
