FYI, I recently hacked up a small Scrip that tries to merge new tickets generated by mail bounces into the ticket that generated the mail.
This is similar to what http://wiki.bestpractical.com/view/RtBounceHandler is doing, just that it's implemented as a scrip and not as an external program which runs on incoming mail. I've added my code to the RT wiki at http://wiki.bestpractical.com/view/BounceMerge I hope someone else might find it useful, too. /ol -- -=- Otmar Lendl -- o...@bofh.priv.at -- http://lendl.priv.at/ -=- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
