We have also some custom fields for some queues. To have it available in the Tickets search, perform this steps:
1. Chose the appropriate Queue ( on which custom fields are created, if they are not global ) 2. Hit add these therms 3. Customer field will be then available in the search and you can choose then the searching term I hope it's sufficient for you :) Br, Miroslav -- View this message in context: http://www.nabble.com/Searching-for-CustomFields-tp24735934p24736378.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
