Hi all,
We get backup reports sent to our RT every night and we need to have them
stored in the helpdesk, however we would like to resolve all tickets
immediately which arrive for jobs that complete successfully, so that we only
see the reports which require action, but can still search on the resolved
successful ones if we need to.
So far I've created a scrip in our Backup queue which looks like this:
Condition: user defined
Action: user defined
Template: -
Stage: TransactionCreate
In custom condition I have:
my $match = "Backup Report [Successful]";
my $t_subject = $self->TicketObj->Subject;
if ( $t_subject !~ /$match/i ) {
return 0;
}
else {
return 1;
}
In Custom action preparation code I have nothing.
In Custom action cleanup code I have:
$self->TicketObj->SetStatus( "resolved"); return 1;
I'm sure I'm missing something, my perl is REALLY not good so I hope you uys
can help point out what I'm missing. Thanks for your help!
Kind Regards,
David Hooton
Managing Director
Platform Networks
www.platformnetworks.net
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