Terence,
> It benefits the community if you reply/Cc to the list.
Apologies - I didn't hit reply all.
I have it working now, that wiki article helped me find my errors. For others
future reference here's what I wound up with:
Description: Auto Close Successful Backups
Condition: On Create
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom condition:
my $match = "Backup Report \[Successful\]";
my $t_subject = $self->TicketObj->Subject;
if ( $t_subject !~ /$match/i ) {
return 1;
}
else {
return 0;
}
Custom action preparation code:
return 1;
Custom action cleanup code:
$self->TicketObj->SetStatus( "resolved" );
return 1;
This seems to be working really well now, thanks to Terence for his help.
Kind Regards,
David Hooton
Managing Director
Platform Networks
www.platformnetworks.net
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