This is my first time on the list and hopefully this question is appropriate for it.
I am a manager type who has been responsible for configuration and communication of RT to our campus. I have a talented Perl developer part-part time. We have been live since 2-23-2009 and have had great success. My question is email submission for ticket creation. We currently can create a ticket via email just fine and place it in the appropriate queue, etc. but we do not seem to be able to include a custom field value as part of the transmission from email to RT. We have several system jobs which create tickets and it would be much better to have an additional piece of metadata on a ticket than to have to create several queues just so I can differentiate type of issues Any help is greatly appreciated Thanks in Advance Joe Kirby, UMBC _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
