Hi, unprivileged user create ticket, priviledged helpdesk user reply with ticket, with attachment unpriviled user received email with attachment link
https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf when user clicks on this links it brings user to http://helpdesk.abc.com/SelfService/ when unpriviledge user log in there is no attachment. however, when a privilege user logs in, using IE, it asked to save this file. in Firefox 3.5 it dispalys the page in the broser. This must be some kind of permission. I looked at the permissions but don't know where it is applied. appreciate any assistance! -- Regards, Raymond Wong Personal motto: P.E.A.C.E Enjoy the present Assert your goals Champion peace Entrust others _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
