On Wed, Aug 05, 2009 at 11:11:31AM -0700, [email protected] wrote: > Hi, > > unprivileged user create ticket, > priviledged helpdesk user reply with ticket, with attachment > unpriviled user received email with attachment link > > https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf
This appears to be your own custom code generating this link Unprivileged users would access attachments at /SelfService/Attachment/ rather than /Ticket/Attachment/ -kevin > > when user clicks on this links it brings user to > > http://helpdesk.abc.com/SelfService/ > > when unpriviledge user log in > > there is no attachment. > > > however, when a privilege user logs in, using IE, it asked to save this > file. in Firefox 3.5 it dispalys the page in the broser. > > This must be some kind of permission. I looked at the permissions but > don't know where it is applied. > > appreciate any assistance! > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
