Could this be the bug that presents when you use both the wysiwyg
editor and a signature?
-mike
Sent from my iPhone
On 2009-08-05, at 11:28 AM, Jennifer Scales <[email protected]>
wrote:
Frequently, when I copy/paste text into the message field when
creating a ticket or adding to an existing ticket, the text appears
ok when I paste it, but is garbled when I view the ticket after
saving the updates. It also adds line breaks, extra spaces, and
cuts off part of the message. There does not appear to be
consistency in terms of when this happens (it’s not specific to a pa
rticular browser or OS). It seems that it may be adding html code t
o the text? I’m not sure what’s happening. I’ve also tried
pasting the text into notepad to remove all formatting before pastin
g it into the ticket but that doesn’t always help.
One thing I can say is that this only occurs if using the “reply”
or “comment” option. It is always ok when adding text via
“resolve”.
I have a screen shot at http://people.haverford.edu/jscales/rtexample.jpg
that exemplifies some of what I’m experiencing. In this example,
the first two attempts to copy and paste the email from a user resul
ted in cut off text. The third time it displays fine and that was w
hen I pasted it into the ticket via “resolve”. The final comment
in the ticket was typed in directly as a comment. I typed only “Sar
ah and Vasantha are working on this” and RT added the extra text (wh
ich is displayed partly as boxes on my browser but shows as RT text
in this screenshot.)
This is happening a lot (about 25% of tickets have at least
something wrong with the text) and it is not something that we can
work around because it often results in lost comments/text. We just
launched RT for our help desk and this is very problematic. I’m des
perate to fix this before the school year starts again at the end of
this month. Can anyone help? Any ideas? Has this been seen before?
I’m using RT 3.8.2
Jennifer Scales
Help Desk/Public Lab Coordinator
College Information Resources
Haverford College
[email protected]
(610) 896-1373
Haverford College Computing staff will never ask for your password
in an email message. Please keep your passwords private to protect
yourself and the security of our network. See https://www.haverford.edu/acc/protect/
for more information.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
