Hi, ubuntu 9.04 dual Xeon process, 2GB memory. New install RT 3.8.4 with imported RT 3.2.2 database and followed the README.txt and Upgrading.mysql docs.
For what ever reasons, when RT has been idled for a period of some hours, more like 10 hours, when people are not accessing via website, than when I logs in and hit http://helpdesk.mydomain.com I get a blank white page and sometimes the default generic RT page. However, when I refresh it a couple time, the regular webpage loads correctly and checking at /etc/apache2/error.log indicates the following: [Thu Aug 06 07:21:43 2009] [notice] child pid 2784 exit signal Segmentation fault (11) [Thu Aug 06 07:21:43 2009] [notice] child pid 2785 exit signal Segmentation fault (11) [Thu Aug 06 07:21:43 2009] [notice] child pid 2981 exit signal Segmentation fault (11) [Thu Aug 06 07:21:43 2009] [notice] child pid 3147 exit signal Segmentation fault (11) [Thu Aug 06 07:21:43 2009] [notice] child pid 3149 exit signal Segmentation fault (11) [Thu Aug 06 07:22:20 2009] [notice] child pid 2783 exit signal Segmentation fault (11) [Thu Aug 06 07:22:21 2009] [notice] child pid 2786 exit signal Segmentation fault (11) [Thu Aug 06 07:22:24 2009] [notice] child pid 3341 exit signal Segmentation fault (11) [Thu Aug 06 07:22:24 2009] [notice] child pid 3342 exit signal Segmentation fault (11) It appears to me that RT needs a constant connection or something to keep it alive. When someone is logged into the website and have the site refresh every 2 minutes segmentation fault does not occurs. I have research and played with different settings on httpd.conf, removed ufw (ubuntu firewall), removed PHP5, removed apparmor (ubuntu selinux) and no resolution. RT 3.8.4 is the only website this box is hosting and it has a single static IP and DNS setup correctly. http://helpdesk.mydomain.com Does anyone know what could be causing this? or seen this occurance ? ideas? Any suggestions would be appreciated! my latest httpd.conf : Timeout 300 KeepAlive On MaxKeepAliveRequests 100 KeepAliveTimeout 15 MinSpareServers 5 MaxSpareServers 10 StartServers 5 MaxClients 150 MaxRequestsPerChild 1500 <VirtualHost *:80> DocumentRoot /opt/rt3/share/html ServerName helpdesk.mydomain.com #ServerAlias requestss.* AddDefaultCharset UTF-8 ServerAdmin [email protected] #optional apache logs for RT ErrorLog /opt/rt3/var/log/apache2.error TransferLog /opt/rt3/var/log/apache2.access #Alias /rt/ /opt/rt3/share/html/ <Directory /opt/rt3/share/html/> Order allow,deny Allow from all </Directory> #PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl PerlSetVar MasonStaticSource true PerlSetVar MasonBufferPreallocateSize 1073741824 #PerlSetVar MasonBufferPreallocateSize 4096000 PerlSetVar MasonDataCacheDefaults "cache_class=> MemoryCache, cache_depth => 4" PerlSetVar MasonPreloads '/Elements/*' PerlSetVar MasonCompRoot /opt/rt3 <Location /NoAuth/images> SetHandler default </Location> <Location /> #AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason #PerlResponseHandler RT::Mason </Location> </VirtualHost> -- Regards, Raymond Wong Personal motto: P.E.A.C.E Enjoy the present Assert your goals Champion peace Entrust others _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
