Hi Curtisb, I'll give that a shot and see what happens. I'll up it to the latest and see what happens
raymond This has been known to occur with some versions of DBD:mysql. I believe the latest versions fix this; I'm currently using 3.0008. [email protected] wrote: > Hi, > > ubuntu 9.04 dual Xeon process, 2GB memory. > New install RT 3.8.4 with imported RT 3.2.2 database and followed the README.txt and Upgrading.mysql > docs. > > For what ever reasons, when RT has been idled for a period of some hours, more like 10 hours, when > people are not accessing via website, than when I > logs in and hit http://helpdesk.mydomain.com I get a blank white page and sometimes the default > generic RT page. However, when I refresh it a couple time, the regular webpage loads correctly and > checking at /etc/apache2/error.log indicates > the following: > > [Thu Aug 06 07:21:43 2009] [notice] child pid 2784 exit signal Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 2785 exit signal Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 2981 exit signal Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 3147 exit signal Segmentation fault (11) On Thu, 6 Aug 2009, [email protected] wrote: > Hi, > > ubuntu 9.04 dual Xeon process, 2GB memory. > New install RT 3.8.4 with imported RT 3.2.2 database and followed the > README.txt and Upgrading.mysql docs. > > For what ever reasons, when RT has been idled for a period of some hours, > more like 10 hours, when people are not accessing via website, than when I > logs in and hit http://helpdesk.mydomain.com I get > a blank white page and sometimes the default generic RT page. However, > when I refresh it a couple time, the regular webpage loads correctly and > checking at /etc/apache2/error.log indicates > the following: > > [Thu Aug 06 07:21:43 2009] [notice] child pid 2784 exit signal > Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 2785 exit signal > Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 2981 exit signal > Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 3147 exit signal > Segmentation fault (11) > [Thu Aug 06 07:21:43 2009] [notice] child pid 3149 exit signal > Segmentation fault (11) > [Thu Aug 06 07:22:20 2009] [notice] child pid 2783 exit signal > Segmentation fault (11) > [Thu Aug 06 07:22:21 2009] [notice] child pid 2786 exit signal > Segmentation fault (11) > [Thu Aug 06 07:22:24 2009] [notice] child pid 3341 exit signal > Segmentation fault (11) > [Thu Aug 06 07:22:24 2009] [notice] child pid 3342 exit signal > Segmentation fault (11) > > > It appears to me that RT needs a constant connection or something to keep > it alive. When someone is logged into the website and have the site > refresh every 2 minutes segmentation fault does not occurs. > > I have research and played with different settings on httpd.conf, removed > ufw (ubuntu firewall), removed PHP5, removed apparmor (ubuntu selinux) > and no resolution. RT 3.8.4 is the only website this box is hosting and it > has a single static IP and DNS setup correctly. > http://helpdesk.mydomain.com > > Does anyone know what could be causing this? or seen this occurance ? > ideas? Any suggestions would be appreciated! > > my latest httpd.conf : > > > Timeout 300 > KeepAlive On > MaxKeepAliveRequests 100 > KeepAliveTimeout 15 > MinSpareServers 5 > MaxSpareServers 10 > StartServers 5 > MaxClients 150 > MaxRequestsPerChild 1500 > > <VirtualHost *:80> > DocumentRoot /opt/rt3/share/html > ServerName helpdesk.mydomain.com > #ServerAlias requestss.* > AddDefaultCharset UTF-8 > ServerAdmin [email protected] > > #optional apache logs for RT > ErrorLog /opt/rt3/var/log/apache2.error > TransferLog /opt/rt3/var/log/apache2.access > #Alias /rt/ /opt/rt3/share/html/ > > > <Directory /opt/rt3/share/html/> > Order allow,deny > Allow from all > </Directory> > > #PerlModule Apache::DBI > PerlRequire /opt/rt3/bin/webmux.pl > PerlSetVar MasonStaticSource true > PerlSetVar MasonBufferPreallocateSize 1073741824 > #PerlSetVar MasonBufferPreallocateSize 4096000 > PerlSetVar MasonDataCacheDefaults "cache_class=> MemoryCache, cache_depth > => 4" > PerlSetVar MasonPreloads '/Elements/*' > PerlSetVar MasonCompRoot /opt/rt3 > > > <Location /NoAuth/images> > SetHandler default > </Location> > > <Location /> > #AddDefaultCharset UTF-8 > SetHandler perl-script > PerlHandler RT::Mason > #PerlResponseHandler RT::Mason > </Location> > > </VirtualHost> > > -- Regards, Raymond Wong Personal motto: P.E.A.C.E Enjoy the present Assert your goals Champion peace Entrust others _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
